Services

Do you need help from our team?

Whether you're unsure about something with your pond, fish or equipment, our team are here to help you get it right. We can also arrange a viewing at your home to discuss your project in full and provide a quotation for the service. We are here to provide that advice and make sure you don't spend money unnecessarily on inappropriate products/material. And, since genuine customer service is our passion, we will support you throughout the project and beyond. So, please give us a call ( 01284 756096) or better still call in the shop. You will be made very welcome



 



 
Pondcare in action

Pond Cleaning

Over the course of a year, waste and detritus can settle on the bottom of the pond, decaying away, leeching harmful ammonia and stripping the water of oxygen. This something which can’t be necessarily seen from the waters edge. Therefore, it is recommended that your pond is cleaned every year. This is a service that we offer and ensure that your wildlife and fish are kept in safe and healthy conditions.

Installation of Equipment

Our experts are at hand to install and maintain all pond equipment. To leave you stress free and focused on the best part, enjoying your pond for seasons to come. Our installation team are fully qualified so you can be rest assured that all your new equipment is installed and working correctly.

Servicing

Throughout the changing seasons all equipment, filter and pumps work extremely hard so much so they require a 6 month or yearly service to ensure they perform at their very best. Our experts are fully trained to maintain your equipment.



 

AQUARIUMCARE

A sparkling clean, well dressed aquarium is a joy to the eye - especially when it's home to spectacular and healthy fish. However, if you are not entirely happy with your set-up and would welcome a little (or a lot) of expert help in achieving and maintaining a perfect aquarium - then do consider our AQUARIUM CARE service.

We introduced the service following long experience with aquarium customers who struggled to 'get it right' or just needed a helping hand to achieve the desired result.

What does this service include?

  • FILTRATION - cleaning & maintenance - tackled on a regular or one-off basis, making a big difference to water clarity and balance. It can be done on-site or alternatively an aquarium filter brought to our shop can be turned-around, good as new, in just 1 to 2 hours seven days a week.
  • WATER ANALYSIS - of samples taken from the aquarium to check PH, ammonia, nitrate levels are correct. If they're not, a partial or total water change may be undertaken.
  • PUMP - moving parts are de-scaled and the pump thoroughly cleaned.
  • LIGHTING - bulbs examined to ensure they are effective and, depending on the species of fish and the planting, consider the colour and very big energy savings of LED alternatives.
  • GRAVEL/SAND - washed or replaced.

Aquarium Health

Struggling with algae?

We recommend you always use RO (reverse osmosis) water for your partial water changes. When followed by the introduction of a small phosphate remover (eg.' Eheim Phosphate Out'), your algae will find it very difficult to survive.

We keep 1,000 litres in stock and provide containers to those customers without their own. We also stock salted RO water precisely formulated for marine aquariums.


 

If you would like to enquire about a service that we provide or for any further guidance please visit our team in the shop or contact us using the links below .

Customer Reviews

The guys at Home & Garden Aquatics are very knowledgeable and will guide you through the process of setting up your aquarium and assist you in any problems. We have purchased two eheim 240ltr aquariums plus many fish, now enjoying the hobby again after many years absence.

Mark McCambridge: 5 Star Review
November 2022

I Just had a tank installed today by Dan thanks for doing a great job I can’t explain how great these guys were and really go the extra mile to help.
So knowledgeable on all aquatic issues, the tank looks amazing. I would highly recommend this company for all your aquatic need.

Phil Lane: 5 Star Review
2022

Very well stocked local shop, an authorised Oase stockist, with an outdoor section for plants, ponds and water features. Andy, Dan and the young chap all know their stuff, are very friendly and are more than happy to chat and offer any advice you need. I also believe they offer a tank and pond maintenance and installation service. There is parking available at the front of the store. I have used this store for many years and I highly recommend them.

Marc Framingham: 5 Star Review
2022

Absolutely lovely man owns this shop who's knowledge of everything he sells was beautifully refreshing, I could have stood and chatted with him alday, we came away confident that what we brought was exactly what we needed for the job in hand after this man's advice and expertise. Thank you, we will definitely be back again

Lorna Maria: 5 Star Review
2023

ncredibly helpful and knowledgeable staff. Well maintained aquariums with a great selection of tropical, marine, and cold water fish. Shop has everything that you would ever need for your aquarium.

Andrew Downs: 5 Star Review
2021

The Best place to go in Bury st Edmunds!
Already have, planing to get or just need a professional advice on anything related to a Fishtanks, installations of different type of fishtanks, maintenance, etc? Well, this is the place!
Big exposition on anything you might need for you tank, large quantity of choice, Extremely friendly and Professional Staff!
Let's not forget about the area at the back of the shop with showroom of Aquariums, which holds impressive variety of all different kind of Fishes for sale and more! I myself live in Bury st Edmunds for over 7years, checked every Aquatic shop in the area and around, but have not found anything even close to compare. So highly recommend! Guaranty You will be pleased with your visit. No question asked 5 for the please and a Big thumbs up to the Staff!

Saulius: 5 Star Review
January 2023

Excellent service and advice on the stocking our new pond with plants and fish. Pointed us in the right direction and gave advice on the upkeep etc of the pond. Highly recommend.

John Turner: 5 Star Review
2022

Highly recommended. Went here to set up my first tropical aquarium. Dan was incredibly helpful and knowledgeable. Good to be reassured I'm doing it right by someone who knows. Absolutely brilliant service

Ria Munford: 5 Star Review
2020

Have shopped here over many years, way better than any other of the other options around in every respect. Very nice people, always knowledgeable and they always have a good stock of quality items, unlike alot of their 'competitors' who tend to only stock worringly cheap options that are rarely suitable to keep fish in properly.

Ben Ambrose: 5 Star Review
2019

Earlier this year Dan did a major refurb of our pond. A few weeks ago he returned to adjust the plumbing. Both visits involved standing in the pond in his waders. On another occasion I too climbed in to place a heavy pot of lilies.About this time the pond developed a leak, losing a couple of inches a day. Dan returned and found no fault with the plumbing, suggesting that the pond liner was punctured. He emptied the water into a large reservoir he had brought with him. He found the puncture, and against my expectations, produced a puncture repair kit. Happily all is now working well with no leakage. Presumably one or other of us had punctured the liner. He made no charge for this last visit and provided excellent support and advice throughout.

Giles Younges: 5 Star Review
2020

By far the best fish & Aquatics shop in the area. Very friendly and knowledgable staff always happy to help. On top of being my tropical fish supplier they are also fantastic at outdoor ponds. Would recommend them all day long.

Mark Saunders
Stowmarket

Opening Times

Open 7 days a week

Monday to Saturday
09.30 to 17.30

Sunday
10.30 to 16.00

Contact Us

Home & Garden Aquatics
Tollgate House, Tollgate Lane
Bury St. Edmunds, IP32 6DG

Tel: 01284 756096
Fax: 01284 756095

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